Refund Policy

1. All Orders Are Eligible

Unlike many made-to-order products, we don't treat personalization as a reason to deny a refund. Whether you ordered a blank planner, an accessory, or a fully customized planner with your own cover art and schedule details, you're eligible for a refund under this policy.

2. Return Window

You can request a refund within 30 days of delivery. To start a return, email us at cu**********@**********ce.net with your order number and the reason for your return.

3. Condition of the Item

• Non-personalized items (accessories, or a blank/non-customized planner): must be unused and in their original condition to qualify for a refund.
• Personalized/customized planners: because these are made specifically for you, we don't require you to return the physical item to receive a refund — just contact us within the window above. We may ask you to send a photo of the planner as part of processing your request.

4. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or different from what you ordered, contact us within 14 days of delivery with photos where possible. We'll replace it or refund you — your choice — at no cost to you.

5. How Refunds Are Issued

Approved refunds are issued to your original payment method through Stripe. Please allow several business days for the refund to appear, depending on your bank or card issuer.

6. Order Corrections vs. Refunds

If you notice a mistake in your customization (like a misspelled name) right after placing your order, contact us as soon as possible — if production hasn't started, we may be able to correct it rather than process a refund. See our Terms of Use for more on personalized orders.

7. Questions

Reach us any time at:

A Plan in Place

Longview, Texas

Email: cu**********@**********ce.net